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Frequently Asked Questions
Grand Hotel Fasano

How many stars does the hotel have?

The Grand Hotel Fasano is a historic luxury hotel classified as a 5-star luxury property and part of the prestigious Leading Hotels of the World chain.

How many rooms does the hotel have?

The Grand Hotel Fasano has a total of 86 rooms, 12 of which are in the small annexe, Villa Principe.

Does the hotel have suites?

The Grand Hotel Fasano has 4 luxurious suites with a bedroom, separate living room, balcony and lake view. Connecting rooms are also available, ideal for families.

Does the hotel have a park?

The Grand Hotel Fasano has a 12,000 m² park right by the lake.

Is it possible to swim in the lake?

The Grand Hotel Fasano overlooks the lake directly and there is a jetty and various access points to the lake, as well as two swimming pools.

How many restaurants does the hotel have?

The Grand Hotel Fasano has three restaurants: "Il Fagiano", a Michelin-starred restaurant run by Chef Maurizio Bufi, "Osteria il Pescatore" and "Magnolia", run by Chef Valerio Dallamano.

How many bars does the hotel have?

The Grand Hotel Fasano has three bars: the "Ramas" cocktail bar, the main bar "La Terrazza" and "Bistrò 1888", all managed by mixologist Rama.

Does the hotel have a wellness centre?

The Grand Hotel Fasano has a wellness centre called "Aqva Spa The Wellness Centre", covering over 3,500 square metres with various relaxation areas, five different types of saunas, an indoor swimming pool and hot tub, and two outdoor swimming pools.

Is breakfast included in the room rate?

All rates include breakfast, served as a wonderful breakfast buffet.

What are the check-in and check-out times?

Check-in is available from 4.00 pm, whilst check-out is by 12.00 noon. Upon request and subject to availability, early check-in or late check-out can be arranged.

Does the hotel have parking?

Yes, the hotel offers free private parking for guests. There are also four charging points for electric cars on site.

Is a transfer service available?

Yes, on request we can arrange private transfers to and from airports, train stations or other destinations. For these services, please contact our Concierge Team at [email protected].

Does the hotel have a Concierge service?

Certainly, the Grand Hotel Fasano has a team of highly specialised concierges ready to organise personalised boat tours on Riva motorboats, wine tastings at nearby wineries, cultural visits, cycling trips and any other requests from our guests. For these services, please contact our Concierge Team at [email protected].

Does the hotel allow pets?

Yes, we welcome small dogs. In such cases, a daily supplement applies.

What wellness services does the spa offer?

The "Aqva Spa The Wellness Centre" offers a wide range of personalised treatments using Sothy's products. We recommend booking in advance by contacting [email protected].

Can vegetarian, vegan or gluten-free options be requested?

Certainly. Our menus include vegetarian, vegan and gluten-free options, and our chefs are happy to create bespoke dishes to suit specific dietary requirements. We recommend letting us know in advance.

Are there any sports or leisure activities available?

We offer swimming pools, a gym, bike hire and water sports, and we can organise excursions, tastings and private tours in the area.

Is the hotel suitable for families with children?

Absolutely. We have family rooms, dedicated services and activities available on request for younger guests.

Is it possible to organise events or weddings?

Yes, but only during the low season. The Grand Hotel Fasano is an ideal venue for weddings, meetings and private events. Our events team offers full support with planning [email protected].

What payment methods do you accept?

We accept major credit cards and debit cards. A pre-authorisation may be required for some bookings.

What is the cancellation policy?

The policy varies depending on the rate chosen. The terms and conditions are specified during the booking process and in the confirmation email you receive.

Is Wi-Fi available?

Yes, high-speed Wi-Fi is free in all rooms and in the communal areas.

What are the restaurant opening hours?

The "Il Fagiano" restaurant accepts bookings from 7.30 pm to 9.30 pm, the "Osteria Il Pescatore" restaurant is open from 7.00 pm to 9.00 pm, whilst the "Magnolia" is open from 12.30 pm to 2.30 pm.

What are the opening hours of the spa?

The "Aqva Spa The Wellness Centre" is open from 10.00 am to 7.00 pm; the swimming pools are open from 9.00 am to 7.00 pm and the saunas are in operation from 1.00 pm to 7.00 pm. The saunas are "Ladies only" from 1.00 pm to 3.00 pm.

Is there a laundry service available at the hotel?

The Grand Hotel Fasano offers a laundry service for a fee to its guests. Standard turnaround time is 24 hours, whilst dry cleaning takes longer. The laundry service is unable to handle particularly delicate items such as wedding dresses.

Is an ironing service available at the hotel?

All rooms are equipped with an iron; furthermore, the laundry service also offers an ironing service for a fee, with items returned within 24 hours. The laundry service is unable to handle particularly complex items such as wedding dresses.

Does the spa need to be booked in advance?

Access to the Aqva Spa and its facilities (swimming pools, saunas, steam rooms and relaxation areas) is included in your stay and does not require a booking. However, we recommend booking in advance to ensure availability on the day and at the time of your choice.

What are the temperatures of the pools and saunas?

The temperatures in our wellness areas are:

  • Indoor pool: 29°C

  • Hot tub: 35°C

  • Cold water pool: 15°C

  • Heated outdoor pool: 34°C

  • Outdoor pool with slide: 24°C

  • Saunas and heat rooms:

  • Finnish sauna: 90°C

  • Vitarium: 55°C

  • Turkish bath: 45°C

What are the gym opening hours?

The gym is open 24 hours a day and is accessible at any time during your stay.

Does the hotel offer a hairdressing service?

Yes, we have a hairdressing service within the Aqva Spa. We recommend booking your appointment in advance to ensure availability.

Are bathrobes, slippers and towels available for the spa?

Yes, bathrobes and slippers are available both in your room and in the spa changing rooms. Guests will also find towels available at the wellness centre.

What are the spa's opening hours?

The Aqva Spa operates during the following hours:

  • Swimming pools: 09:00 – 19:00
  • Saunas and steam rooms (women only): 11:00 – 13:00
  • Saunas and steam rooms (mixed): 13:00 – 19:00
  • Spa reception and treatments: 10:00 – 19:00

Is the spa also accessible to children?

Yes, children may use the swimming pools if accompanied by an adult. For reasons of safety and well-being, access to the saunas and steam rooms is restricted to adults.

Do you offer massages and treatments for pregnant women?

Yes, we offer specific treatments designed for expectant mothers. We recommend informing the spa team at the time of booking, so that we can suggest the most suitable treatment and ensure maximum comfort and safety.

Can the spa be used on the day of check-in and check-out?

Yes, guests can use the spa throughout their stay. For specific requests regarding the day of arrival or departure, our team will be happy to check what is available.

Are dogs allowed in the restaurants?

Dogs are welcome at Osteria Il Pescatore, but are not permitted at Ristorante Il Fagiano.

Are dogs allowed in the breakfast room?

Yes, dogs are allowed in the breakfast room.

Is smoking permitted in the restaurant?

Smoking is not permitted; please use the bar area.

What is the dress code at Il Fagiano Restaurant?

The dress code does not allow men to wear open-toed shoes, sandals or similar footwear; shorts are permitted.

Are the restaurants accessible to people with disabilities?

Yes, our restaurants are also accessible to people with disabilities.

Is breakfast available for early check-out in the morning?

Yes, a small night-time buffet is available from 00:00 to 07:00.